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Frequently Asked Questions
Everything you need to know about our restoration services, process, and pricing.
General
What areas do you serve?
We serve the greater Charleston, SC area including Johns Island, Kiawah Island, Seabrook Island, Mount Pleasant, Daniel Island, Sullivan's Island, Isle of Palms, and surrounding Lowcountry communities.
How long does a typical restoration project take?
Most deck restoration projects take 2-4 days depending on size and condition. Door refinishing is typically 3-5 days to allow for proper curing between coats. We'll give you a specific timeline during your free consultation.
Do you offer free estimates?
Yes — every project starts with a free, no-obligation consultation and detailed estimate. We typically respond within 24 hours and can schedule an on-site assessment at your convenience.
What makes Ship Shape different from other restoration companies?
Our founders are Marine Engineers with over a decade of experience maintaining vessels in harsh ocean conditions. We apply that same discipline — marine-grade products, meticulous surface preparation, and defined quality standards — to every residential project.
Do you offer maintenance plans after restoration?
Yes. After completing a project, we provide a maintenance schedule tailored to your wood type, finish, and exposure level. Most clients transition to manageable annual touch-ups that extend the life of their restoration significantly.
Deck Restoration
What is deck restoration?
Deck restoration involves repairing, cleaning, and refinishing your deck to improve its appearance, durability, and safety. It includes steps like sanding, sealing, and replacing damaged boards.
Learn about Exotic / Hardwood Deck Restoration →How do I know if my deck needs restoration?
If your deck shows signs of wear, such as splintering, discoloration, loose boards, or structural damage, it's time to consider restoration.
Learn about Exotic / Hardwood Deck Restoration →What materials do you use for deck restoration?
We use high-quality stains, sealants, and durable materials that protect your deck from weather damage and enhance its appearance. Our products include marine-grade IPE oil, Acryfin resurfacing systems, and premium UV-resistant finishes.
Learn about Exotic / Hardwood Deck Restoration →Do I need to prepare my deck before restoration?
We recommend removing all furniture and decorations from the deck before our team arrives. We'll handle the rest, including cleaning and prepping the area.
Learn about Exotic / Hardwood Deck Restoration →Can all types of decks be restored?
Yes, we can restore most types of decks, including those made of wood, composite, and other materials. However, the process may vary based on the material.
Learn about Exotic / Hardwood Deck Restoration →How often should I have my IPE deck re-oiled?
In Charleston's coastal climate, IPE decks typically need re-oiling every 6-12 months depending on sun exposure and foot traffic. Shaded decks can go longer, while oceanfront decks may need attention sooner.
Learn about Exotic / Hardwood Deck Restoration →Door Refinishing
What types of doors do you refinish?
We refinish exterior wood doors of all types — mahogany, oak, teak, and other hardwoods. Our Elite Varnish System uses 5 coats of marine-grade UV varnish followed by 2-3 coats of matte finish for maximum UV protection and beauty.
Learn about Door Refinishing →How long does a door refinishing take?
Door refinishing typically takes 3-5 days. Each coat of marine-grade varnish needs proper curing time between applications. We never rush the process — proper curing is what makes the finish last.
Learn about Door Refinishing →How much does it cost to refinish a front door?
Most Charleston front-door refinishing projects fall between $850 and $2,500, depending on the door size, the number of panels and glass, and how far the old finish has failed. Double doors and heavily weathered doors run higher. You get a clear written quote after a free on-site assessment, with no obligation.
Learn about Door Refinishing →Should I refinish my door or replace it?
A solid wood door is almost always worth saving. The wood is rarely the problem, the failed finish on top of it is. Refinishing brings the door back for a fraction of replacement cost and keeps the original character. We confirm the wood is structurally sound before we recommend it, and we will tell you honestly if a door is too far gone.
Learn about Door Refinishing →How long will the new finish last in Charleston sun and salt air?
Our marine-grade varnish system is built for coastal exposure, with heavy UV inhibitors and a finish that flexes with the wood instead of cracking. A south or west-facing door typically holds 2-4 years before a maintenance coat, longer for shaded entries. A light annual maintenance coat keeps it looking new and extends the life significantly.
Learn about Door Refinishing →Do you remove the door, and can we still use the entry?
Most of the work is done on site so your entry stays usable. We protect the surrounding trim and hardware, and in many cases the door stays on its hinges between coats. If a door needs to come down for the best result, we coordinate timing with you so you are never left without a secure entry overnight.
Learn about Door Refinishing →Dock & Marine
Can you resurface a dock without replacing it?
In many cases, yes. Our Acryfin resurfacing system can restore the surface of structurally sound docks without full board replacement. We'll assess the structural integrity during your free consultation and recommend the best approach.
Learn about Docks →Pricing & Process
How much does deck restoration cost?
Costs vary based on deck size, wood type, current condition, and the scope of work needed. A typical deck restoration in the Charleston area ranges from $1,500 to $5,000+. We provide detailed, transparent estimates after an on-site assessment.
Do you require a deposit?
Yes, we require a deposit to secure your project date. The remaining balance is due upon completion and your satisfaction with the final walkthrough. We accept all major payment methods.
